Overall, communication for clarity and impact is a skillful balance between precision and emotional resonance. It involves crafting messages that are easily comprehensible and compelling, leaving a lasting impact on the audience and achieving the desired outcomes.

You will focus on the foundation communication skills: listening, asking insightful questions, and recognizing the power of non-verbal communication as well as how to build rapport using simple NLP techniques such as pacing and leading which can translate into positive results.

You will learn how to combine voice tone and body language with language that engages others. Using a four-point communications model, leaders will be able to communicate their messages more clearly, confidently, and effectively.

By the end of this program, you will be able to:

• Communicate clearly, confidently, and assertively.
• Engage better with others by listening more effectively and asking insightful questions.
• Use techniques to build better rapport with others.
• Combine tone of voice, body language with the right language to communicate the intended message more clearly.
• Use four principles to communicate with impact.

How Well Do You Communicate?

• How well do you communicate?
• What makes a great communicator?
• Four basic principles of communication

Use Engaging Language

• Focus on behavior, not personality.
• Be specific.
• “I” messages and owning your language.

Use the Power of Questions

• Controlling a conversation
• Different types of questions
• The questioning funnel.

Use Active Listening

• Evaluate your listening skills
• Listening and empathy
• Active listening
• How to listen better

Use Non-Verbal Communication and Build Rapport

• Importance of rapport
• Matching non-verbal communication
• Importance of body language