Creating a "wow" culture within an organization involves fostering an environment where employees are motivated, engaged, and empowered to deliver exceptional performance and customer experiences.

Every organization has a culture whether it is by design or by default. 

It is imperative to create an intentional culture that drives employee engagement which drives guest/customer loyalty and ultimately increased revenue. How do you do that? Learn how.

You will learn the principles learned as a leadership consultant and culture strategy expert from working with two of the top authorities in this area, John Maxwell and Disney.

Principles:

• The WOW! Starts with you.
• Identifying a Strong Purpose
• Clarity around Service Standards and Behaviors

Within these principles, the three pillars of caring, sharing, and mentoring are integrated to reinforce the organization.

Leader modeling

• Execute/implement and/or reinforce Purpose!
• Access current quality standards and behaviors

You will learn proven techniques that when implemented will:

• More engaged employees
• Improved productivity
• Increased retention
• Enhanced guest loyalty

Creating a “WOW!” Culture is an ongoing process that requires consistent effort and dedication. By fostering an environment that values and empowers employees, encourages collaboration an innovation, and promotes open communication and recognition, organizations can cultivate a culture that inspires excellence and delivers exceptional results.